Graphics & Print Media Policy
All terms and conditions within apply to all services and products performed by Supersonic IT Solutions and all other subsidiaries of Supersonic IT Solutions, including, but not limited to, it’s agents and employees.
Any reference to the ‘client’ will be taken to refer to the client, it’s agents, and or it’s employees. Any reference to ‘Supersonic IT Solutions’, ‘we’, ‘our’, ‘the Company’, or ‘us’ will be taken to refer to Supersonic IT Solutions.
Whilst every attempt has been made to ensure that prices are correct at the time of writing and/or publication, we reserve the right to adjust the prices, in any publication or online, in accordance with our current pricing structures at any time and without notice.
Design, delivery charges, file downloading, film, plates, and other related fees may incur additional charges unless otherwise stated or agreed to in writing.
Upon order confirmation, a 50% deposit is required for all print orders and full payment is required for artwork or creative fees. Final payment for print items is required prior to dispatch.
Credit to approved clients only. In some circumstances, advance payment in full may be requested for specific jobs and/or work. Should the client’s account exceed our trading terms, we reserve the right to apply a penalty fee of 15% of the outstanding value plus any other charges that may be incurred by Supersonic IT Solutions as a result of late payment. In the circumstance the client’s account is forwarded to an agency and/or solicitor for further action(s), all collection costs, including commissions, fees, and any out of pocket expenses shall be borne by the client.
Please note that printing orders with client-supplied art require the submission of complete, “Press Ready” electronic artwork, set up in accordance with the specifications as detailed on our Artwork Preparation page.
Any artwork submitted in an incomplete state will require a re-quotation with the result that the print prices and delivery time frames originally indicated for the product will no longer apply. If file correction and or conversation is required for any material forwarded by the client, a fee of $120 per hour will be applied in 15 minute increments.
We require an electronic proof to be approved by the client for all artwork prior to commencing any work.
Whilst all care will be taken in checking the client’s files for errors that may reduce the quality of the client’s job, the Company accepts no responsibility for files that are not print ready.
Full responsibility for the accurateness of the artwork, including text, positioning, spelling and numbers lies with the customer.
Unless otherwise specified by The Company, all products are printed with a full colour CMYK process and, as with any full colour work, colour matching is not guaranteed.
Please note that, through the full colour print process, print colour may vary from print to print, stock to stock, front to back, and first product of the run to the last product of the run. There are additional costs if exact colour matching is required. Exact, full colour matching may not be attainable on some product lines.
Use of client-supplied content and logos
The client warrants and indemnifies the Company that it has copyright to, or a license to, authorise the reproduction and/or publication of all ‘Works’ including literary, dramatic, musical, or other creative work supplied to us for the purposes of supplying the services and/or products required by the client.
The client additionally licenses the Company to use the works in its own promotional materials to depict the quality and range of its services and products, and to include the client’s own logo in our marketing materials to show the breadth of the client base with whom The Company works, unless otherwise agreed to in writing.
The client indemnifies and will keep the Company indemnified against any liability, loss, or expense suffered by the Company directly or indirectly as a result of any use of the works provided to us and used by us for the purposes outlined above.
Use of client-supplied fonts
Where fonts are supplied by the client for creating or modifying artwork, or for setting up web-to-print services for the client to modify their own templates online, the client indemnifies and saves harmless Supersonic IT Solutions (and its associated companies) from and against any and all claims, demands, actions, suits, losses, costs, charges, expenses, damages, and liabilities whatsoever which the Supersonic IT Solutions (and its associated companies) may pay, sustain, suffer, or incur by reason of, or in connection with, all fonts supplied by the client for use with the client’s artwork, including, without limiting the generality of the foregoing, all costs and expenses (including legal expenses) incurred in connection with any such loss or damage.
A valid phone number, email, and street address is mandatory at the point of purchase for any dispatch deadlines to be ensured.
The Company’s turnaround guarantee refers to an agreed dispatch time and or date. Where print ready artwork is supplied and payment cleared by 11am on a working day, that day will be counted as the first day in our guaranteed turnaround timeframe, and the printing will be dispatched within the period specified in our print proposal (working days are Monday to Friday, excluding Victorian and national public holidays and other occasions clearly specified on this site).
Notwithstanding the Company will not be held responsible for any print jobs, products, services and/or works that are delayed due to situations that are beyond its reasonable control and/or have been delayed by the actions of the client. This includes acts of God, strike, war, but not exclusive of other events.
Same day or next day courier delivery is available at additional cost for street addresses in Melbourne Metro areas. A single courier delivery to one Victorian metro destination will be included unless otherwise specified in our proposal. For post boxes and locations outside Melbourne Metro, Australia Post Express satchels and parcel delivery can be arranged at additional cost. A tracking number is available on request.
The Company guarantees to have your order in the possession of the relevant delivery service by their cut off time for delivery by the agreed date, so long as all other criteria in these terms and conditions are met.
We will not be liable for failures in the delivery service.
We will not be held responsible for failure on your part to provide correct delivery address details and or have someone available at that address to accept the parcel.
Where a client chooses to authorise the drop off of a delivery at an address at which no one is available to accept the delivery in person the Company will not be held responsible if that delivery goes missing and or is damaged in any way. I
Failure to have your printing in possession of the delivery service by the relevant cut-off for delivery by the expected dispatch date will be compensated with credit towards future purchases amounting to 100% of the value of the items not dispatched on time, unless otherwise agreed in writing with us.
If there are any delays in achieving the dispatch date caused by events beyond our control, we will contact you immediately to arrange an alternative delivery date or refund.
Under no circumstances will we be held liable for any amount greater than the total cost of the job.
Returns & Refunds
The client agrees to mark on the delivery docket and notify The Company of any deficiency in quantity of product delivered or transportation damage as at the time of delivery, immediately upon receipt. Acknowledgement of the delivery shall be deemed to be acceptance of the quantities as set out by the invoice and that the product has not suffered from transportation damage.
The Company will make good, at its option, by repair or replacement, any articles sold by it which, within 7 days after delivery, are shown to the Company’s satisfaction to have been defective at the time of delivery, where such defect is solely attributable to workmanship, materials, or manufacture provided that:
Damage is noted on the delivery docket, and the Company is immediately notified of damage or defects upon detection; and
No defect is caused by wilful damage, negligence, incorrect storage or application, incorrect use, movement, installation or assembly, after delivery, or defects caused by fair wear and tear; and
If requested, the goods are returned to the Company within 7 days of the discovery of the defect.
All terms and conditions are subject to change without notice.